Streamline Resident Services with Smart Automation
Citizen One is a product that runs on On Flow, designed specifically for local authorities and housing associations. Transform your operations, reduce manual work, and deliver better resident services.
Ready-made workflows for common services
Average reduction in processing time
Average operational savings
Built-in compliance for public sector regulations
Powerful Features for Local Authorities & Housing Associations
Our comprehensive platform provides everything you need to modernise operations and deliver exceptional resident services.
Customisable Forms
Fully customisable questionnaire and form builder to tailor your data to your needs
- Only collect the data you need
- Ask the right questions
Bespoke Workflows
Design different workflows to meet the needs of all of your teams
- Custom statuses
- Trigger automations
Automation
Automate repetitive tasks and streamline complex business processes with intelligent automations.
- Smart assignment
- AI Processing
- Automatic notifications
Security & Compliance
Built-in security features ensure your data is protected while maintaining full compliance with industry regulations.
- End-to-end encryption
- Audit trail logging
- Role-based access control
Analytics & Reporting
Gain insights into your operations with comprehensive analytics, performance metrics, and detailed reporting tools.
- Real-time dashboards
- Performance metrics
- Custom reports
Quality Assurance
Ensure accuracy and consistency across all processes with automated quality checks and validation rules.
- Automated validation
- Error detection
- Quality metrics
Integrated
Embed your forms on existing websites and portals for minimal disruption
- Integration services provided
- SDKs for simply integrations
- API ready
Trusted by Local Authorities & Housing Associations
See how local authorities and housing associations are transforming their operations with Citizen One.
"Citizen One has transformed how we manage resident services. Our processes used to be paper-based with extensive manual data-entry. Now our data is entered directly into the system with automated workflows and reports. We save at least 75% of our time on each case, and our forms can be sent out digitally for residents to complete online, allowing us to process more cases each day."
Ready to Transform Your Resident Services?
Join the growing number of local authorities and housing associations saving time and money with Citizen One.